Frequently Asked Questions
Everything you need to know about ordering custom packaging with CustomizeBoxLab. Can't find your answer? Contact us directly.
Our standard MOQ is 100 units. For some specialty products, MOQ may vary. Contact us for a custom quote for smaller or larger quantities.
Standard production is 8–15 business days after artwork approval. Rush orders may be available — contact our team for details.
Yes! Our in-house design team provides free structural and graphic design support with every order. We also offer free digital proofs before production.
We accept AI, PDF, PSD, EPS, and high-resolution PNG or JPG files. Minimum resolution is 300 DPI at actual print size.
Yes, we offer pre-production samples for a nominal fee, which is credited toward your full order. Physical samples ship within 5–7 days.
We offer offset printing, digital printing, flexographic printing, and screen printing depending on your box type and design requirements.
Yes, we ship worldwide. Shipping costs and lead times vary by destination. Get in touch for an international shipping quote.
We offer a full range of eco-friendly options including recycled kraft, FSC-certified cardboard, soy-based inks, and biodegradable coatings.
Still Have Questions?
Our packaging experts are here to help. Whether you have a simple question or need detailed technical advice, we're happy to assist.