Privacy Policy

1. Information We Collect

We collect information you provide directly to us, and information collected automatically when you use our website.

1.1 Information You Provide

• Contact information: Name, email address, phone number, and company name when you fill out our contact or quote forms.
• Quote requests: Packaging specifications, quantities, dimensions, material preferences, and artwork files you upload.
• Order information: Billing address, shipping address, and payment details (processed securely via third-party payment processors).
• Communications: Any messages, feedback, or inquiries you send us.
• Newsletter subscriptions: Email address when you subscribe to our newsletter.

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and browser/device information.
• Cookies and tracking technologies: We use cookies and similar technologies to operate our site and analyze traffic. See Section 5 for details.
• IP address: For security, fraud prevention, and analytics purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to your quote requests and orders.
• To communicate with you about your orders, quotes, and inquiries.
• To send you marketing communications if you have opted in (you can opt out at any time).
• To improve our website, products, and services.
• To prevent fraud and ensure the security of our platform.
• To comply with legal obligations.
• To analyze website traffic and user behavior using analytics tools (e.g., Google Analytics).

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure password hashing and access controls for internal systems.
• Regular security reviews and updates to our systems and processes.
• Limited access to personal data — only authorized staff can access it on a need-to-know basis.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information with:

• Service providers: Third-party vendors who help us operate our business (e.g., email services, payment processors, shipping carriers, analytics providers). These parties are bound by confidentiality agreements and may only use your data to provide services to us.
• Manufacturing partners: We may share your artwork and specifications with our production partners to fulfill your order.
• Legal compliance: We may disclose information when required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your browser that help us provide a better user experience.

Types of Cookies We Use

• Essential cookies: Required for the website to function (e.g., session cookies, cart cookies). Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). We anonymize IP addresses where possible.
• Marketing cookies: Used to show relevant advertisements (only if you have consented).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request a machine-readable copy of your data.
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email, or by contacting us.
• Restrict processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at privacy@customizeboxlab.com.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order-related data is typically retained for 7 years for accounting and legal purposes. You may request earlier deletion subject to legal retention requirements.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: